Aurorabearealis Terms and Conditions.
Contact Details.
Email… susan@aurorabearealis.co.uk
Address… The Studio, Main Street, North Kessock, Inverness, IV1 3XN.
Web... http://www.aurorabearealis.co.uk/
Copyright - All Goods, Designs, Images and Text on this site are the copyright of Susan Phillips.
Purchase and Delivery.
I would love to give you a shopping cart to buy instantly but as most of these items are unique and also for sale to customers at the Studio, I need to know someone here has not already bought it 5 minutes before you try to. Payment is through "Zettle by PayPal" to order goods through this site you must be at least 18 years of age.
1. Email me at susan@aurorabearealis.co.uk with the details of the item(s) you would like to purchase along with your postal address.
2. I will check the item(s) are still available and email you an invoice via Zettle, you do NOT need an Zettle account to pay this and most credit/debit cards are accepted by Zettle (If payment is not received within 14 days of the date on invoice your order will be cancelled and the goods will be put back on sale).
3. Your purchases will be sent as soon as possible after payment is received (normally within 2 to 3 working days). I will send you an email confirming dispatch.
Please note: Receipt of your order does not indicate that a contract exists between us, a contract only exists when I accept your order and send you an invoice.
Postage and packing.
All prices on my website are exclusive of the following packing and delivery charges which will be added to your invoice.
• UK orders under £50 - Sent via Royal Mail, Second Class Signed For... charged at cost
• UK orders over £50 - Sent via Royal Mail, Special Delivery… charged at cost
• UK orders over £150 - Sent via Royal Mail, Special Delivery… FREE!
Please note: I cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the appointed carrier.
Cancellation.
I hope that you are delighted with your purchase, but should you wish to cancel your order, I have a 7 working day no questions asked policy after you receive your item. A full refund will be given, within 30 days of cancellation EXCLUDING your return delivery costs.
• Please advise me that you wish to cancel your order within 7 working days from receipt of your item/s.
• Please return the item in its original condition within 30 days of notification.
• Please include a copy of the invoice with the item/s.
• Please take reasonable care and pack the item/s well to avoid damage or loss while being returned.
Please note: If the original item has not been returned within 30 days, I will assume that you have accepted the goods and no refund will be sent. Where returned goods are found to be damaged due to the Buyer's fault, the Buyer will be liable for the cost of remedying such damage. I recommend the use of an insured service to return the goods.
Please note:
I regret that we are unable to offer a refund for goods that have been personalised for our customers in any way.
Items damaged in transit or incorrect item received.
If you've received a damaged or an incorrect item, please advise me within 2 working days from receipt of order. A full refund will be given, including the return delivery costs, within 30 days of your request.
• Please return of the item within 30 days of notification.
• Please include a copy of the invoice with the item.
• Please take reasonable care to pack the item well to avoid further damage or loss while being returned.
Please note: If the original item has not been returned to us within 30 days, I will assume that you have accepted the goods and no refund will be sent. Where returned Goods are found to be damaged due to the Buyer's fault, the Buyer will be liable for the cost of remedying such damage.
Faulty or defective item.
In the unlikely event that you receive a faulty or defective item, please advise me within 2 working days upon receipt of item. A full refund will be given, including the return delivery costs, within 30 days of your request.
• Please return of the item within 30 days of notification.
• Please include a copy of the invoice with the item.
• Please take reasonable care to pack the item well to avoid further damage or loss while being returned.
Non-Deliveries.
I will not accept liability for goods lost in transit unless you notify me of non-receipt within a reasonable period of time - No more than 14 days from confirmation of dispatch of UK delivery.
Please note: I regret that we are unable to offer a refund for goods that have been personalised for our customers in any way.
Aurorabearealis - Privacy Policy
This Privacy Policy explains how and when I collect, use, and share your information when you purchase an item from me, contact me, or otherwise use my services through Aurorabearealis.co.uk/Google Blogger/Zettle/PayPal/Facebook/Instagram/X or their related sites and services.
• I only share your data to process your order or comply with the law.
• I do not pass on your information to third parties for marketing purposes or add you to any mailing list.
This Privacy Policy does not apply to the practices of third parties that I do not own or control that may be used to process your order. You can learn more about their privacy practices on their own websites.
Information I Collect
To fulfil your order, obviously you must provide me with certain information (which you give via Email/Google Blogger/Zettle/PayPal/Facebook/Instagram/X) such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information for a custom order.
Why I Need Your Information and How I Use It
• To provide my services, fulfil orders, settle disputes, or provide customer support.
• To comply with legal obligations such as a legal claim or tax law or to comply with my obligations to Google Blogger/Zettle/PayPal/Facebook/Instagram/X.
Data Retention
I retain your personal information only for as long as necessary process your order/payment/delivery/return period.
How to Contact Me
If you have any questions or concerns, you may contact me at: susan@aurorabearealis.co.uk
Alternately, you may write to me at: Susan Phillips - The Studio, Main Street, North Kessock, Inverness IV1 3XN